1. Acceptance
By accessing or using the Complywhistle dashboard (the “Service”), including by signing in, you (the “Client”) agree to these Terms of Service (“Terms”). If you do not agree, do not use the Service.
2. Provider and scope
The Service is provided and administered by AXIOMA. AXIOMA provides Client access, user administration, and the dashboard interface.
3. Third-party services and results disclaimer
The Service integrates third-party verification and screening services provided by Shufti Pro. All identity verification, document verification, AML/sanctions/PEP screening outputs, risk indicators, statuses, and related results displayed in the Service are generated by Shufti Pro and/or its underlying data sources and systems.
AXIOMA does not create, control, or modify those determinations and does not warrant that any results are accurate, complete, current, or suitable for any particular purpose. The Client remains solely responsible for all decisions made using or relying on the results (including customer acceptance, enhanced due diligence, rejection, reporting, and other compliance actions).
4. No legal or regulatory advice
The Service and its outputs do not constitute legal advice, regulatory advice, or an assurance of compliance. Unless explicitly agreed in writing under a separate engagement, AXIOMA does not provide compliance sign-off, approvals, or determinations through the Service.
5. Client responsibilities
The Client must: (a) ensure only authorized users access the Service and keep credentials confidential; (b) use the Service in line with applicable laws, regulations, and internal policies; (c) ensure a lawful basis for submitting personal data for verification/screening and provide required notices/consents to data subjects where applicable; and (d) promptly notify AXIOMA of suspected unauthorized access or security incidents.
6. Availability and changes
AXIOMA may update, change, suspend, or discontinue the Service (in whole or part). AXIOMA does not guarantee uninterrupted availability, including where interruptions are caused by Shufti Pro, telecommunications, hosting, or other third parties.
7. Limitation of liability
To the maximum extent permitted by applicable law, AXIOMA is not liable for: (a) any errors, omissions, false positives/negatives, delays, or interruptions in Shufti Pro results or services; and (b) any indirect, consequential, special, punitive, or incidental damages (including loss of profit, revenue, business, goodwill, or reputational harm), arising from or related to the Service.
AXIOMA’s aggregate liability for direct damages arising from or related to the Service is limited to the fees paid by the Client to AXIOMA for the Service in the three (3) months preceding the event giving rise to the claim.
8. Intellectual property
The Service and all related software, branding, and interface elements are owned by AXIOMA and/or its licensors. The Client receives a limited, non-exclusive, non-transferable right to use the Service during the agreed subscription term, solely for internal business purposes.
9. Governing law and jurisdiction
These Terms are governed by the laws of Aruba. Any disputes arising out of or in connection with these Terms or the Service shall be submitted exclusively to the competent courts in Aruba.
10. Contact
For questions or support, contact AXIOMA via the contact channel(s) provided in the Service or your onboarding email.